> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dojah.io/llms.txt
> Use this file to discover all available pages before exploring further.

# API Status

> See the real-time health of every Dojah service — KYC, KYB, and messaging — with per-service status, recent uptime, and incident banners.

The **API Status** page shows whether Dojah’s services are running normally. When a verification is failing, it’s the first place to check: it tells you at a glance whether the issue is on Dojah’s side and which specific service is affected.

<Note>
  **Service health, not your integration.** This page reflects the health of Dojah’s own services. If a check is failing only for you while the service shows **ONLINE**, the cause is more likely your request or balance — check the response code in [Usage](/dashboard-guide/account/usage), or reach the team via [Support](/dashboard-guide/account/support).
</Note>

## The status banner

At the top of the page, a banner summarises overall health. When everything is healthy it reads **All systems operational**. When one or more services are down, it switches to a count — for example *“6 services offline in the past hour”* — with a short breakdown of how many are offline versus experiencing interruptions.

<img src="https://mintcdn.com/dojah/LZxS1bz_9Y9K9GSQ/images/dashboard-guide/api-status-overview.png?fit=max&auto=format&n=LZxS1bz_9Y9K9GSQ&q=85&s=feabe131fd0a48348bca380509cceb54" alt="The API Status page with the summary banner and collapsed service categories" width="2880" height="2640" data-path="images/dashboard-guide/api-status-overview.png" />

## Service categories

Services are grouped into collapsible categories. Each header shows an **issue count** if any of its services are affected, and a **Last checked** timestamp. Click a category to expand it and see the services inside.

* **Nigeria KYC APIs** — identity checks for Nigeria (BVN, NIN, CAC, and more).
* **Ghana KYC APIs** — identity checks for Ghana (Ghana Card, Passport, and more).
* **Other African Countries KYC APIs** — checks for Kenya, South Africa, Uganda, and others.
* **KYB APIs** — business verification (CAC Basic, CAC Advanced, TIN Lookup).
* **Messaging APIs** — OTP delivery over SMS, WhatsApp, and Email.

## Reading a service’s status

Expanding a category reveals a card for each service. The card shows the service’s current status, when it was last updated, and a short strip of recent uptime.

<img src="https://mintcdn.com/dojah/LZxS1bz_9Y9K9GSQ/images/dashboard-guide/api-status.png?fit=max&auto=format&n=LZxS1bz_9Y9K9GSQ&q=85&s=974a0b75ad061d7fdb2868b1013d509a" alt="An expanded API Status category showing service cards with status badges and uptime bars" width="2880" height="2640" data-path="images/dashboard-guide/api-status.png" />

| On the card  | What it shows                                                                        |
| ------------ | ------------------------------------------------------------------------------------ |
| Service      | The name of the API or check, e.g. **KYC BVN**, **GH Passport**, or **SMS OTP**.     |
| Status badge | The service’s current state — **Online**, **Service Interruption**, or **Offline**.  |
| Timestamp    | When that service’s status was last updated.                                         |
| Uptime bars  | A short strip of recent history. A red bar marks a period when the service was down. |

### What the statuses mean

| Status                  | Meaning                                                                                     |
| ----------------------- | ------------------------------------------------------------------------------------------- |
| 🟢 Online               | The service is operating normally.                                                          |
| 🟡 Service Interruption | The service is up but experiencing intermittent issues — some requests may fail or be slow. |
| 🔴 Offline              | The service is currently unavailable. Dojah’s team is notified and investigating.           |

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How do I check if a Dojah API is down?">
    Open **API Status** under **Integrations** in the dashboard. The banner at the top tells you whether all systems are operational, and each service category shows the status of its individual services. Expand a category to find the specific check you’re using.
  </Accordion>

  <Accordion title="What do Online, Service Interruption, and Offline mean?">
    **Online** means the service is running normally. **Service Interruption** means it’s up but having intermittent issues, so some requests may fail or be slow. **Offline** means it’s currently unavailable and Dojah’s team is investigating.
  </Accordion>

  <Accordion title="What are the bars on each service card?">
    They’re a recent uptime history for that service. A **red** bar marks a period when the service was down, so a card with red bars had a recent outage even if it’s back online now.
  </Accordion>

  <Accordion title="A service shows Offline — what should I do?">
    An **Offline** status means the issue is on Dojah’s side, and the team is already investigating — there’s nothing to fix in your integration. Retry once the service returns to **Online**. If a check is failing for you but API Status shows the service is **Online**, check the response code in [Usage](/dashboard-guide/account/usage) or reach out via [Support](/dashboard-guide/account/support).
  </Accordion>
</AccordionGroup>