How Case Management Works
Once a user completes a verification flow, their result is logged and accessible in the Verifications section of the EasyOnboard dashboard. Every case is tagged with a status, metadata, and supporting evidence (documents, selfies, match scores, fraud signals). Based on your flow configuration, verifications may be auto-approved, auto-declined, or marked for manual review.
Where to Manage Verifications
To access and review all user verifications:- Go to the Dojah Dashboard
- Navigate to EasyOnboard > Verifications
- You will see a list of all verification attempts. Each entry includes a timestamp, reference ID, flow name, and current status
- Click on any row to open the detailed case view, where you can inspect documents, biometrics, and take action if needed
When Manual Review is Triggered
Dojah’s system will automatically route verifications to manual review under any of the following conditions:- A step is marked as “Review Required” in the flow configuration
- A fraud check triggers a pending status
- Liveness or face match confidence score falls below the minimum threshold
- An internal flag from custom lists, blacklist match, or velocity rule triggers an alert
Human Review by Dojah
In cases where automated systems cannot confidently determine the outcome of a verification (especially during document analysis), Dojah’s internal verification team can step in for secondary validation. This is helpful when:- OCR fails to extract readable data from IDs
- Document tampering detection is inconclusive
Actions You Can Take
From the case view, your team can:- Approve or reject a verification manually
- Add internal comments for audit trails
- Download submitted files (e.g., documents, selfies)
- Search or filter verifications by status, date, flow name, or user reference
- Export records for compliance, audit, or reporting