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The Support page opens a live chat with the Dojah team. Describe your issue, and a support agent replies in the same thread. Your conversation history stays on the page, so you can pick up where you left off.
Where to find it. Open Support under Account in the sidebar. It’s the fastest way to reach the team — no email thread or ticket number to track.

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The support chat

The page is a single conversation with Dojah Support. Your messages line up on the right; replies from the team appear on the left, each labelled with the agent’s name. Date stamps mark when each message was sent. The Support chat in the Dojah dashboard

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Sending a message

Type into the composer at the bottom and press Enter to send. To add a new line without sending, use Shift + Enter. The send button lights up once there’s something to send.
Attach a file. Select the paperclip in the composer to add a screenshot or document. A picture of the error or the response you got helps the team resolve things faster.

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Replies from the team

A support agent answers in the same thread, with their name above their reply. When the same person sends several messages in a row, they’re grouped together under one name to keep the conversation easy to read. Because the history lives on the page, you can reopen Support any time to revisit an earlier exchange.

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Frequently asked questions

Open Support under Account in the dashboard sidebar. Type your message in the composer and press Enter — a support agent replies in the same chat. There’s no separate ticket to raise.
Yes. Select the paperclip in the composer to attach a file. Sharing a screenshot of the error or the response you received usually helps the team get to an answer faster.
Your full history stays on the Support page. Reopen it and scroll up to see earlier messages and the team’s replies, each with its date.
Press Shift + Enter to drop to a new line within the same message. Enter on its own sends what you’ve typed.