The ‘Support’ feature gives you direct access to the Dojah support team from within your dashboard. You don’t need to leave the platform, send a separate email, or find a contact page, help is available from the Account section of your sidebar at any time while you’re working. Support is powered by an AI assistant that can answer the most common questions about Dojah’s products, pricing, and integrations immediately. For issues the assistant cannot resolve, you can escalate directly to a human agent from within the same conversation.Documentation Index
Fetch the complete documentation index at: https://docs.dojah.io/llms.txt
Use this file to discover all available pages before exploring further.
What you can ask
The support assistant can help with a wide range of topics without needing to wait for a human agent. You can type any question freely or use the quick-start prompts displayed when you first open the chat: “What do you offer?” - Get an overview of Dojah’s verification and compliance products, including Government Data Lookups, AML Screening, Address Verification, Document Analysis, EasyOnboard, EasyAuthentication, and EasyDetect. “How does pricing work?” - Get information about how Dojah’s wallet-based credit system works, per-lookup costs, and how to top up. “I need help with my account” - Get assistance with account setup, team members, API keys, billing, and settings. You can also type your own questions directly. For example:- “I need help with government lookup” - The assistant explains what the lookup does, how it works, which ID types are supported, and what the results mean. It will also link you to the relevant technical documentation.
- Questions about specific verification results, error codes, failed lookups, or integration behaviour
- Questions about supported countries, ID types, or product availability
- Pricing and billing enquiries
Escalating to a human agent
If the assistant cannot resolve your issue, a ‘Talk to a human’ option appears at the bottom of the response. Click this to connect with a member of the Dojah support team directly. Use this for:- Issues that require access to your specific account data
- Technical integration problems that need hands-on investigation
- Billing disputes or wallet credit issues
- Any situation where the automated response has not addressed your problem
Attaching files
The paperclip icon in the message input box lets you attach a file to your support message. Use this to share screenshots of error messages, exports of verification results, or any other file that helps illustrate the issue you are reporting. Attaching relevant context upfront speeds up resolution significantly, particularly when escalating to a human agent.
