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The API Status page shows whether Dojah’s services are running normally. When a verification is failing, it’s the first place to check: it tells you at a glance whether the issue is on Dojah’s side and which specific service is affected.
Service health, not your integration. This page reflects the health of Dojah’s own services. If a check is failing only for you while the service shows ONLINE, the cause is more likely your request or balance — check the response code in Usage, or reach the team via Support.

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The status banner

At the top of the page, a banner summarises overall health. When everything is healthy it reads All systems operational. When one or more services are down, it switches to a count — for example “6 services offline in the past hour” — with a short breakdown of how many are offline versus experiencing interruptions. The API Status page with the summary banner and collapsed service categories

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Service categories

Services are grouped into collapsible categories. Each header shows an issue count if any of its services are affected, and a Last checked timestamp. Click a category to expand it and see the services inside.
  • Nigeria KYC APIs — identity checks for Nigeria (BVN, NIN, CAC, and more).
  • Ghana KYC APIs — identity checks for Ghana (Ghana Card, Passport, and more).
  • Other African Countries KYC APIs — checks for Kenya, South Africa, Uganda, and others.
  • KYB APIs — business verification (CAC Basic, CAC Advanced, TIN Lookup).
  • Messaging APIs — OTP delivery over SMS, WhatsApp, and Email.

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Reading a service’s status

Expanding a category reveals a card for each service. The card shows the service’s current status, when it was last updated, and a short strip of recent uptime. An expanded API Status category showing service cards with status badges and uptime bars

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What the statuses mean

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Frequently asked questions

Open API Status under Integrations in the dashboard. The banner at the top tells you whether all systems are operational, and each service category shows the status of its individual services. Expand a category to find the specific check you’re using.
Online means the service is running normally. Service Interruption means it’s up but having intermittent issues, so some requests may fail or be slow. Offline means it’s currently unavailable and Dojah’s team is investigating.
They’re a recent uptime history for that service. A red bar marks a period when the service was down, so a card with red bars had a recent outage even if it’s back online now.
An Offline status means the issue is on Dojah’s side, and the team is already investigating — there’s nothing to fix in your integration. Retry once the service returns to Online. If a check is failing for you but API Status shows the service is Online, check the response code in Usage or reach out via Support.