When a government check such as NIN or BVN cannot be completed because the provider is temporarily unavailable, the session stays Pending. It is not marked Failed or Abandoned, so you do not have to start the flow again.
Retry appears next to the status while the session is Pending. You can run the check again yourself, or leave it for Dojah to retry automatically about once an hour. When the provider responds, the session becomes Successful or Failed, and Retry is no longer shown.
Retry a pending session
- Open Workflows → EasyOnboard → Verifications.
- Open the session, or find it under My Pending Verifications.
- Click Retry, next to the Pending status.
If the provider is available, the session updates to Successful or Failed. If it is still unavailable, the session stays Pending. You can retry again later.
While a retry is in progress, Retry shows a loading state and cannot be clicked again. This also applies if Dojah is already retrying that session automatically.
